PHONE: 021 133 5161

Our Trading Terms and Conditions

Below you will find more information on Impact Tutoring Ltd. 

Please read this information carefully, because it is important in understanding how we operate.

If you have any questions about this information, please email jean.impacttutoring@gmail.com or call 021 1335 161

Lessons
Lessons are booked in 1 hour time slots. They are a maximum ratio of 1 Tutor to 2 students

There is a strict 1pm cut off for notification of non-attendance. There is no refund for unexplained, missed lessons. There is a 50% credit if notified before 1pm.

A maximum of two absent lessons each term will be credited.

Billing and payment
  • We invoice on the same time period as a school term.
  • Invoices will be sent in advance of the lessons taking place.
  • We ask you to pay within 15 days from the date the invoice is sent OR alternatively set up a regular automatic payment.
  • An invoice must be paid by the completion of each term.
  • Failure to pay an invoice will result in debt collection proceedings at your expense. You will be contacted prior to this by all means possible as an urgent reminder.
  • Cancellation charges - 2 weeks notice to discontinue sessions.  Your invoice will include this whether or not the student uses these sessions.
Privacy
  • Impact Tutoring will treat the personal information of all students as strictly confidential and it will not be shared with any third party unless authorized by the user or if requested officially by law enforcement agencies
Copyright & Trademarks
  • Copyright relating to information on the website and resource materials is the property of Impact Tutoring. All rights are reserved. Unless stipulated otherwise by the relevant laws, no information on the website or resources can be reproduced, adapted, distributed or otherwise used for commercial gain unless expressly granted written permission by Impact Tutoring
Links
  • There may be links to other websites contained on this website. Impact Tutoring does not take legal responsibility for the nature of content in or obtained through such websites or for the security of information policies of those websites
Police Check
  • Every Tutor will have a current Police Check in accordance with the Vulnerable Children’s Act 2014
Registration and Social Media forms
  • Registration is a prerequisite to Tuition lessons, the Registration form will be sent to you beforehand to complete and return.
  • Social media permission form is also required.  This will be sent to you beforehand to complete and return. 
  • Please provide any information we may need to know on the registration form such as Custody issues, health issues if any.
  • Health and Safety
  • Impact Tutoring will comply with the Health and Safety at Work Act 2015 and all other relevant legislation, rules, standards and codes of practice.
  • We will ensure there are safe systems in place which are reviewed regularly.

Online Course Terms and Conditions

Lessons are booked in 1 hour time slots.  

There is a minimum of 1 lesson per week 
Notification is required 3 hours before a lesson of non attendance.  
There is no refund for unexplained, missed lessons. There is a 50% credit if notified with a maximum of two absent lessons each group of ten lessons.  

Billing and payment

  • Invoices will be sent in advance of the lessons taking place
  • New Zealand Residents - We ask you to pay within 14 days from the date the invoice is sent OR alternatively set up a regular automatic payment.
    International Residents - We ask that you pay for your lessons in advance. If in the unlikely event of a canceled lesson, rescheduling can be arranged. However, refunds are not an option with international lessons. 
  • An invoice must be paid by the completion of each ten week block.
  • A 10% charge will occur at the end of the 10 week block if an amount is unpaid.
  • Failure to pay an invoice will result in debt collection proceedings at your expense. You will be contacted prior to this by all means possible as an urgent reminder including Xero statements, texting, emailing and phoning. 


Cancellation charges - 2 weeks notice to discontinue sessions.
Your invoice will include this whether or not the student uses these sessions.  

Privacy
Impact Tutoring will treat the personal information of all students as strictly confidential and it will not be shared with any third party unless authorized by the user or if requested officially by law enforcement agencies. 

Copyright & Trademarks
Copyright relating to information on the website and resource materials is the property of Impact Tutoring. All rights are reserved. Unless stipulated otherwise by the relevant laws, no information on the website or resources can be reproduced, adapted, distributed or otherwise used for commercial gain unless expressly granted written permission by Impact Tutoring.

Links 
There may be links to other websites used during the lessons. Impact Tutoring does not take legal responsibility for the nature of content in or obtained through such websites or for the security of information policies of those websites. 

Police Check
Every Tutor will have a current Police Check in accordance with the Vulnerable Children’s Act 2014.      

Registration and Social Media forms 

  • Registration is a prerequisite to Tuition lessons, the Registration form will be sent to you beforehand to complete and return.
  • Social media permission form is also required. 
  • This will be sent to you beforehand to complete and return.
  • Please provide any information we may need to know on the registration form such as Custody issues, health issues if any. 

Health and Safety

  • Impact Tutoring will comply with the Health and Safety at Work Act 2015 and all other relevant legislation, rules, standards and codes of practice.  
  • We will ensure there are safe systems in place which are reviewed regularly. 
 

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